Frequently Asked Questions

We sell premium Danish-style butter cookies, a classic European-style butter cookie known for its rich, melt-in-the-mouth texture and pure buttery flavour. They are made with premium quality ingredients and baked to a perfect golden finish.

Our butter cookies have a shelf life of up to 6 months from the production date when stored in the tin, sealed, in a cool dry place. Once opened, we recommend consuming within 2–3 weeks for the best melt-in-the-mouth taste and texture.

Our cookies contain wheat and milk. They are manufactured on equipment that also processes soy, egg, and nuts, so trace cross-contact is possible. Please check each product's Ingredients & Allergens section for the full breakdown, and message us directly if you have a specific allergy concern before ordering.

Yes, our butter cookies are suitable for vegetarians. They do not contain any meat or fish products.

Both sizes are available across our collections in the same beautiful tin design you choose. The 114g is a smaller gift tin, perfect for personal treats or a thoughtful individual gift. The 340g is our larger tin, ideal for families, corporate gifting, or bigger celebrations.

Our Classic Butter Cookies (Sapphire Mandala, Koi & Blossom, and Mosaic Heritage collections) are made with a blend of butter and vegetable oil, offering a rich, satisfying taste at a more accessible price. Our Gold Pure Butter Cookies (Central Asia, Jewel Box, Gold Oriental, and Floral Collection) are made with 30% pure butter and no vegetable oil, giving an extra-rich, melt-in-the-mouth texture. Both lines contain wheat and milk. Check each product's Ingredients & Allergens section for full details.

Yes! During checkout there is an order note field where you can write your personalised gift message. We will include it with your order. For custom printed gift cards, please WhatsApp us before placing your order.

Absolutely, corporate gifting is one of our specialities. We can accommodate bulk orders for Eid, National Day, company events, and more. Custom packaging and branding may be available for large orders. Get in touch with your requirements and we'll take care of the rest.

Yes! Simply add each design separately to your cart and checkout together. If you need a large mixed order (10+ tins), WhatsApp us and we can help you put together the perfect assortment.

Custom tin designs are available for large corporate orders. Minimum quantities apply. Please contact us for more information on custom branding options.

Yes, we deliver to all emirates including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Delivery times may vary by location.

Standard delivery within Dubai takes 1–2 business days. Delivery to other emirates typically takes 2–3 business days. For same-day delivery in Dubai, please WhatsApp us before 12pm.

We offer free delivery on orders above AED 150. For orders below that, a delivery charge is calculated at checkout based on your location.

Yes, once your order is dispatched you will receive a confirmation email with tracking details. You can also WhatsApp us at +971 56 1077882 for a live update on your order status.

Currently we only ship within the UAE. International shipping is something we are working on, sign up to our newsletter to be notified when it launches.

We accept all major credit and debit cards including Visa, Mastercard, and American Express. We also offer buy-now-pay-later through Tabby and Tamara. You can also order and pay via WhatsApp for bank transfer or cash on delivery arrangements.

Absolutely. Our checkout is secured with SSL encryption and all payments are processed through trusted, certified payment gateways. We never store your card details.

Yes, if you act quickly. WhatsApp us at +971 56 1077882 within 1 hour of placing your order and we'll cancel or update it before it goes into preparation. Once an order has been packed or dispatched, we're unable to cancel it, but our returns process below still applies if there's an issue.

As our products are food items, we are unable to accept returns once the tin has been opened. If your order arrives damaged or incorrect, please WhatsApp us a photo within 24 hours of delivery and we will arrange a replacement or refund immediately.

We take great care in packaging every order. In the unlikely event that your tin arrives damaged, please photograph it and WhatsApp us within 24 hours at +971 56 1077882. We will resolve it for you straight away.