Refund policy

At Butterly Cookies, we take great pride in the quality of our products. As our cookies are perishable food items, we are unable to accept returns once an order has been delivered or collected.

If your order arrives damaged or incorrect, please contact us within 24 hours of receiving it via WhatsApp or email with a photo of the issue. We will do our best to resolve it promptly.

Custom or personalised orders are non-refundable once confirmed.